If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or laptop) to your ear (1), try the following:

1. Ensure that your device's Bluetooth is turned on and in visible mode.

2. Ensure that your ear (1) is within 10 meters (33 feet) of the Bluetooth device.

3. Reset the earbuds.

4. On your device, scan for available Bluetooth connections.

5. Be sure to perform the pairing process correctly.

6. Clear your product memory of previously-connected Bluetooth devices and repeat the process.

1. Make sure your device is not too far from the earbuds. It should be within 10 meters (33 feet).

2. Bluetooth connections generally work better indoors. Environment might affect the signal when outdoors.

3. Try to ensure there are few obstacles between your device and the earbuds.

4. If the problem persists, reset the earbuds.

If audio is not playing from one or both earbuds, try the following:

1. Try different apps to confirm if the problem is with the specific app on your chosen device.

2. Ensure that your device media volume is not low or muted.

3. Disconnect and reconnect the earbuds via Bluetooth.

4. Reset the earbuds.

If the microphone on your ear (1) is too quiet for others to hear you during phone calls, please try the following:

1. Check if the call recipient has the volume of their device at an audible level.

2. Ensure that you have the latest firmware installed.

3. Record audio and playback to test the microphone for any issues.

4. Check and confirm that no dirt is blocking the mics (there are 3 mics, accessed through the silver grills on each earbud).

5. Disconnect and connect the earbuds.6. Reset the device.

If the volume level is faint or quieter than normal, try the following:

1. Test different apps to determine if the problem is specific to an app or ear (1).

2. Ensure that your device media volume is not low, or raise the volume.

3. Disconnect and reconnect the earbuds.

4. Reset the device.

If Active Noise Cancellation is not working, try the following:

1. Make sure that you have downloaded the Nothing App and have paired your ear (1) earbuds.

2. Turn on the ANC from the app.

3. Change the ANC mode to Maximum.

4. Reset the device.

Ensure that the charging device and USB-C cable are in working condition and connected correctly to the charging case.Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.If you are charging wirelessly, ensure that your wireless charger is Qi compatible and ear (1) is correctly placed in the centre of the charger.

Check your surroundings to ensure this is not due to actual background noise by testing ear (1) in different environments. If you still experience some crackling or static sounds, please take the following steps:

1. Check if any of the 3 air holes inside the earbud is blocked.

2. Make sure you have the latest firmware version using the Nothing App.

3. Reset the device.

1. Ensure that the charging source and the USB-C cable are in working condition.

2. Check that the USB-C cable is connected correctly to the charging case.

3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.

4. Make sure that your device is updated with the latest version of the firmware.

5. Reset the device.

If the microphone adds noise that makes it difficult for others to understand you during phone calls, try the following:

1. Ensure that you have the latest firmware installed.

2. Record audio and playback to test the mics.

3. Check and confirm that no dirt is blocking any of the 3 microphones.

4. Disconnect and reconnect the earbuds.

5. Reset the device.

If you experience charging times longer than 52 minutes via cable or 2.5 hours via wireless charging, please check the following.

1. Ensure that the charging source and the USB-C cable are in working condition.

2. Check that the USB-C cable is connected correctly to the charging case.

3. Ensure that the charging pins do not have any dirt on them which can affect the power flow to the case.

4. Make sure that your device is updated with the latest version of the firmware.

5. Reset the device.

Use "Find My Earbud" on the Nothing App. This feature will trigger the earbuds to play a sound to help you locate them.

You can troubleshoot the Nothing App by following the below steps:

1. Visit Google Play or the iOS App Store to make sure you have the latest and most updated version of the app.

2. If you already have the most recent version of the Nothing App, quit the app and make sure it is not running in the backround, and then open the app again.- Android: Go to settings -> App Management -> App List -> Nothing App -> Clear Cache and then re-open the app.- iOS: open the Settings -> General -> iPhone Storage -> Nothing App -> Clear Cache and then re-open the app.

3. If the issue is not resolved, uninstall and re-install the app.Note: Ensure your device's OS version is compatible with the Nothing App.

To pair ear (1) with most typical Bluetooth devices:
1) Ensure that your chosen device has Bluetooth on, and is within 10 meters (33 feet) of ear (1).
2) While ear (1) is charging in the case, long press the case button for 2 seconds.
3) Search for ear (1) in your device's Bluetooth menu, and connect.
You can also use the Nothing App for guided connections.

On iOS devices, you will see two options on the Bluetooth device list related to ear (1): "Nothing ear (1)" and "ear (1) App". Please connect to "Nothing ear (1)" for all core earbud functions (i.e. audio, microphone, ANC).
The "ear (1) App" option is only for customising your earbuds (e.g. EQ and gesture control settings) and must be used in conjunction with the Nothing App.

ear (1) is compatible with most Bluetooth devices, and anything running Android 5.0+ or iOS 11+ (check your device settings for system software information).

You can control calls using either of your earbuds:To answer a phone call: double tap the earbud.To reject a phone call: press and hold the stem.To hang-up a phone call: double tap the earbud.

ear (1) has no mute button. Mute calls via the software in use on your chosen device.

To reset ear (1), place the earbuds into the case, close the lid and press the case button for 30 seconds.

Yes. When using both earbuds, simply place one earbud back into the charging case. Alternatively, remove one earbud from the case and use it independently.

ear (1) comes with 4 EQ presets:- Balanced- More Bass- More Treble- VoiceChange the EQ in the Nothing App via the "Hear" tab whenever ear (1) is connected.

To control volume, slide your finger up (increase volume) or down (decrease volume) on the stem of the ear (1) earbuds.

To charge the ear (1) earbuds, place them in the charging case and close the lid securely.To charge the ear (1) case, connect a USB-C cable to the case and power source. You can also use a Qi-compatible wireless charger.

You can also check the battery level of the case or individual earbuds by using the Nothing App. To check the battery level in the app, ensure the app is active and the case is open.- Green indicates 30%+ battery level.- Amber indicates 10 - 30% battery level.- Red indicates your charge is very low, and should be connected to a charger.

No. ear (1) uses lithium-ion batteries with a built-in feature to stop your charging case from consuming power once the battery is fully charged. This means that even if your charging case is fully charged and connected to a power source, no extra power will be consumed.

ear (1) has a built-in timeout feature, which automatically turns the earbuds off when not in use.

Clean the ear (1) earbuds using a soft, dry, lint-free cloth, dry cotton swab or baby wipes.Do not use sharp objects or abrasive materials.

All Nothing products come with a 2-year Limited Warranty. Please refer to the Safety Information & Warranty Card provided with ear (1).
You may also find Warranty information at this link.

The ear (1) manual is provided in the box.
You can also find a digital version at this link and browse these FAQs to find additional product information.

The ear (1) serial number can be found on the box just below the bar code or engraved on the metallic closure of the case lid.

You can access the Nothing App from Google Play on your Android device running Android 5.1 and above, or from the App Store on your iOS device running iOS 11 and above.You can also scan the QR code from the manual to download the App.

All Nothing products come with 1-year Limited Warranty. Please refer to the Safety Information & Warranty Card provided with your product.
You may also find Warranty information at this link.

Please refer to the Safety Information & Warranty Card provided with your product.You may also find Warranty information at this link.

Nothing offers a 30 days return policy on its products.
You may also find further Warranty information at this link.

If you decide your order isn’t quite right, you have 30 days to return it. Just get in touch with our customer support within this period, and they’ll try to make the process as quick and easy as possible for you. We just ask that you keep the product(s) in a reasonable condition, and if possible, return the packaging.

Please refer to the returns policy of the seller where you purchased the product(s).Unfortunately, we do not accept returns of products bought either online or in-store at a different seller.

We will promptly process your refund once your returned device is received and inspected. Once processed, please allow 7 days for the fund to become available on your method of payment.

We advise you to check the troubleshooting tips available in these FAQs. If the issue cannot be resolved, our customer support will be able to assist you.

We advise you to check the troubleshooting tips available in these FAQs. If the issue cannot be resolved, you can either refer to the seller where you purchased the device, or get in touch with our customer support

ENC stands for Environmental Noise Cancellation. ENC is similar to ANC, but specially tuned to remove unwanted background noise while using the microphone. It's like ANC, but for your microphone, ensuring others won't hear your background noise when speaking.

With a full charge and typical use, the ear (1) battery provides 4 hours of playback with ANC on (or 5.7 hours with ANC off). Top up the battery by placing ear (1) in the case for up to 10 minutes and you'll enjoy another 1.2 hours.With a full charge and typical use, the case provides 24 hours of battery with ANC on (or 34 hours with ANC off). Charging the case for just 10 minutes provides ear (1) with another 8 hours of battery life.

The ear (1) case charges using a USB-C cable. We recommend using the cable included in the box, or you can charge the case wirelessly with a Qi-compatible wireless charger.

ear (1) takes 1.5 hours to fully charge using the included USB-C charging cable. Using other cables or chargers may slow the charging time.

The ear (1) case takes 52 minutes to fully charge.If you're charging wirelessly, expect 2.5 hours to fully charge the ear (1) case.

The Nothing ear (1) will adapt the power input of any USB charger to its optimum charging speed.

ear (1) supports Fast Pair as an accessory. Fast Pair to devices is supported on compatible Android or Chrome OS devices only. Please check whether the device you're connecting to supports Fast Pair.

ear (1) has a range of 10 meters (33 feet) when connecting to a Bluetooth device.

You can pair your ear (1) to as many devices as you'd like, however only 1 device can be used at once.You can change which device your ear (1) connects to via your device's Bluetooth settings.Your ear (1) will automatically connect to the last device it was paired with when you remove the earphones from the case.

Each ear (1) earbud weighs 4.7g.

Firmware updates are used to add new features to the Nothing App, to improve the performance of your Nothing product, and occasionally to fix bugs.

Included in the box are small, medium, and large-sized tips.

The Nothing App unlocks the full potential of ear (1), providing access to additional features and customisations. Use the Nothing App to update firmware, control ANC settings, adjust the equalizer, locate lost earbuds using "Find My Earbud" and more.Don’t have the Nothing App yet? Download it from Google Play on your Android device and from the App Store on your iOS device.

ear (1) comes with 4 ANC modes:- Maximum- Light- Transparency- Off

The Nothing App is supported on Android 5.0+ and Apple iOS 11+.

Transparency Mode allows you to hear surrounding noise as if you weren't wearing ear (1). It's useful if you want to listen to music, but remain aware of your surroundings.

ear (1) does not require the Nothing App to function. However, the app will help you unlock the full potential of ear (1), so we recommend downloading it.

By turning ANC off, you'll hear external sounds but much quieter and subdued. Transparency Mode takes the external noises and plays them through ear (1), so you can still hear what's going on around you. It's almost like wearing nothing, except you can still hear your music.

Please dispose of your Nothing product according to local laws and regulations. In EU countries please follow the WEEE Directive.

ear (1) supports AAC and SBC Bluetooth sound codecs.

Please refer to the Safety Information & Warranty Card provided with ear (1).

Yes, ear (1) does support voice assistance.Go to Gesture Controls in your settings, select Triple Tap and choose Voice Assistant.

ear (1) is rated IPX4, which means the earbuds are water resistant to splashes from any direction.

We currently offer free delivery on all orders.Standard Shipping: 3-5 working days (within 1 week).

If you wish to cancel your order please contact us.If the package has already left our warehouse by the time we process your request, we will help you arrange a return as soon as the package arrives to you.

Yes, you can track your delivery via a tracking information link in the order confirmation email, or by logging into your account and browsing your order history.

Once your order has been placed, you won't be able to manage your delivery date. For any issues or special requests please get in touch with our customer support and we will look into it for you.

Once your order has been placed, you won't be able to change your delivery address. For any issues or special requests please get in touch with our customer support and we will look into it for you.

Please get in touch with our customer support and provide your order details, and we will look into this for you.

Please get in touch with our customer support and provide your order details, and we will look into this for you.

We recommend you to get in touch directly with your courier for shipment updates. You can find the contact details in the confirmation email for your order. If you are facing any issues please get in touch with our customer support with all the details, and we will look into this for you.

You can click "Sign up or login" and create a new account by following this link. Alternatively, you can add the product(s) to your shopping bag without having an account, and on checkout you will be requested whether you want to continue as a guest or create an account.

When registering an account with Nothing, an automated confirmation email will have been sent to the email address provided. If you have already checked all your email addresses and could not find the welcome email, it may be in your junk or spam folder. If you cannot work out which email address you registered, please send your details to our customer service and we will look into it for you.

Click Login and go to Forgot my Password. Input your email address and we will send you a password reset link, where you can change your password.

1. Make sure you are entering the email address you used to register with Nothing.2. Try to reset your password using the password reset options (see I forgot my password)3. If you still cannot login, please get in touch with our support, providing error messages and any other details that can help us identify the issue.

Ensure you are logged into your account, navigate to My Account and then to Edit Profile.

Nothing accepts most major Credit and Debit Cards including Visa, MasterCard, American Express, as well as PayPal.Some payment methods may not be available in your country. Please add a product to your cart and fill in the information at checkout to display all the currently available options.

If your order was submitted and processed successfully, you should have received the automated order confirmation via e-mail. Please check if our confirmation message is in your spam folder. We recommend you to add our email address to your contacts, or to flag our message as secure, in order to prevent our messages from going to the spam folder next time. If you cannot find our confirmation e-mail, it is possible that your order has not been processed successfully. We recommend you to check if the transaction is reflected in your payment method. If you have not received an order confirmation and the transaction does reflect againts your method of payment, please contact our support so that we can investigate this matter for you.

Please check the following:

1. Are you using a valid method of payment?

2. Are you using a method of payment that matches the region you are in? Sometimes online transactions are blocked if the method of payment was not issued in the country from which you are buying.

3. If you are using a card, make sure that card number, CVC, expiration date, billing address, and name on the card that you are entering match the information of the card.

4. If you are using PayPal, make sure that the PayPal account settings are correct and that you either have a balance on PayPal or your PayPal account is linked to a valid method of payment, that your PayPal account is not limited.

5. Check if you have any sort of limitations on your method of payment settings that could prevent the transaction to succeed (e.g. daily spending limit, online transactions block).
If you are still experiencing an issue, get in touch with our customer support and we will look into this matter for you.
Please do not send the details of your method of payment to us.

If you wish to change the currency or language of the website, please select the appropriate country from the Country Selector. Please note that changing the country may affect the availabily of a shipment service to your address if you reside in a different country.

You will be able to add your voucher or invite code during checkout when you are requested to enter the details of your method of payment.

Your transaction and payment details are directly handled by Shopify, our payment service provider, with secure encryption and under strict banking standards.Your credit card details are sent directly to the bank. These cannot be read or accessed by us or any parties other than your bank.